Salesforce Commerce Cloud Development Services:
Deep Guide 2025

Today we will talk about the ecommerce store platform Salesforce Commerce Cloud (SFCC). What is it, why is it great, why is it king for B2C, D2C, and B2B models, and we will go inside its structure by understanding its various features, benefits, and losses. We are writing this article while exploring all the integrations, customization, and AI of Salesforce. Also, we will tell you how you can increase your sales by attracting customers. You can turn your store into a strong and recognizable brand by customizing it according to your business needs.

What is Salesforce Commerce Cloud

Salesforce Commerce Cloud is a superpower online cloud-based e-commerce platform. Where you can do B2B, B2C, and D2C business. You basically have to create an online shop; after creating the shop, it does all the work of your shop like product management, customer management, sales management, high-volume transactions, and many more.

It manages everything from website creation to customer engagement and product inventory tracking. Grow your business by integrating with your own Salesforce ecosystem like Marketing Cloud, Service Cloud, Sales Cloud. It also manages high traffic, session peaks, customer ratio, customer behavior, and product inventory. Its AI engine, Einstein, engages customers by providing personalized product recommendations, increasing conversion rates.

Salesforce for B2B, D2C, AND B2C Commerce

B2B:

Salesforce can also handle complex business-to-business models, such as managing transactions for thousands of products moving from one business to another, creating product inventory, tracking sales, checking payouts, finding large inventory, and more.

D2C:

For business-to-customer, it understands customer behavior, recommends products based on the customer’s past history, suggests new products, gives discounts in pricing, increases the customer’s wishlist, compels them to make a purchase, and it does all these things.

B2C:

In B2C, businesses can track how much inventory was sent to each store, monthly sales reports, expected payments, and demand forecasts.

Why Choose Salesforce Commerce Cloud?

Seamless Integration:

Salesforce can do all your marketing, sales, customer data, customer behavior, product management, product inventory, and website management work in one place.

Speed & Scalability:

It does all the tasks like increasing the speed of the website, making the website faster, keeping it secure, managing accounts, handling a lot of traffic, protecting it from hacking, and making the website fast, secure, and scalable for enterprise-level commerce.

Personalization:

Salesforce AI provides a great experience to each of your customers, which captivates them. Customers are inspired to buy from your website the next time.

Key Components of Salesforce Commerce Cloud

AI-powered Features:

Salesforce’s Einstein AI works to keep customers on your website longer, get them to make a purchase, view new products, and share products, thereby increasing your sales.

Mobile Optimized Shopping:

The more people view or purchase from your site on mobile, the more it will optimize your website and make it better.

Unified Commerce:

It eliminates the need for external tools or spreadsheets by centralizing store and data management.

All-in-One Solutions:

You can take your website forward by connecting more than 16 tools in a single website and doing tasks like CRM, money management, sales management, products manager, data collection, etc.

Salesforce Commerce Cloud Integration

Payment Gateway Integration:

Customers can make payment and buy their product using many payment methods like PayPal, Stripe, Adyen, UPI, Razorpay, and many more. Many payment systems are available here.

ERP Integration:

When a customer wants to buy a product, it automatically removes a product from the inventory. ERPs like SAP and Microsoft Dynamics are integrated to do real-time inventory, accounting, order management.

CRM Integration:

You can send promotions, offers, new product cards, or notifications to customers by integrating Salesforce cloud or any other CRM.

Marketing Automation Integration:

When you integrate Salesforce Marketing Cloud or HubSpot with the website, it sends notifications, text messages, SMS to the customers that your products are in the cart, buy them quickly.

Shipping & Logistics Integration:

You can send the product directly to the customer’s home by connecting the website with FedEx and ShipBob. Send the product directly to the customer sitting anywhere in the world.

How to Use Salesforce Commerce Cloud

Understand Your Business Need:

First, you have to see what kind of business you want to do, B2B, B2C, or D2C. According to that, you will have to create your website or store.

Choose Your Architecture:

If you know coding, you can create a store according to your customer or brand tone and can directly add the backend. If you don’t know coding, you can create a new store using a pre-built customized template.

Customization and Integration:

Customize your store’s design, layout, colors, and pages to match your brand’s identity. By integrating many things, you can create a super store that can rule the whole world.

Launch and Testing:

Before launching the website, test many things like payment integration, sales integration, inventory integration and find out if everything is working properly or not. Only then take your store live.

Why You Need a Salesforce Commerce Cloud Consultant

Selling, creating a website, integrating the website, reaching out to new people, managing products, managing sales – if you are new to all these tasks, then you can take the help of a consultant. A Salesforce Commerce Cloud consultant will guide you step-by-step—from setting up your store and managing integrations to customizing features for growth. They will help you a lot in taking your business forward, answer all your questions, manage your account, connect your account to the system, and customize the website according to you. Makes your website better by managing all the integrations.

Hourly Consultant:

You can get your work done by paying $100–$150 per hour to a consultant with less than two or three years of experience and can get a lot of information from them.

Project-Based:

For larger projects, you can hire a consultant on a project basis for $10,000–$20,000 covering full development, integration, and support over several months.

Conclusion

In simple words, it is an excellent e-commerce platform to create and grow a store. You can use it to get everything in one place and attract new customers. You can make yourself a big brand and present it to the world. Learn new things and take your store forward. If you are not able to understand something, then pay a consultant for help. Its AI Einstein feature forces people to keep visiting your website continuously and proves to them that the product is amazing, and you just have to buy it.