Customer 360 is an advanced CRM solution designed to provide businesses with a holistic view of their customers. By integrating data from various touchpoints, Customer 360 enables organizations to enhance customer engagement, improve satisfaction, and drive growth.
This content has been tailored to align with industry standards and typical features of customer relationship management (CRM) solutions, offering a comprehensive and engaging overview of what Customer 360 can do for modern businesses.
In today’s multi-channel business environment, delivering a seamless customer experience across platforms is essential. Connecting all customer touchpoints enhances collaboration among your teams, ensuring smooth business operations. Customer 360 provides a comprehensive solution, giving you deep insights into customer interactions and enabling you to maximize the benefits of an integrated CRM system for business growth.
To enhance the capabilities of Customer 360, a suite of powerful add-ons has been introduced, offering businesses an advanced approach to customer relationship management. Customer 360 Truth takes this platform to the next level by integrating four key components: Identity, Data Manager, Audiences, and Privacy Center—each designed to improve data security, personalization, and customer trust.
Creates a unified profile for customers, employees, and partners with secure access.
Synchronizes and secures data across platforms for accuracy and consistency.
Segments customer data for personalized marketing and support.
Strengthens data protection and gives customers control over their information.
Customer 360 is a comprehensive platform designed to unify business operations and enhance customer engagement. By integrating sales, marketing, service, commerce, IT, and analytics into a single system, it enables seamless internal collaboration. With a universal customer profile and ID, businesses can access and utilize customer data across both Salesforce and external applications, ensuring a consistent and personalized experience. The platform also supports secure data sharing, allowing teams to work efficiently while maintaining data privacy.
To help businesses embrace digital transformation, Customer 360 leverages Einstein AI to automate repetitive tasks and provide intelligent recommendations, improving productivity. Additionally, real-time analytics powered by Tableau offers deep insights into business performance, enabling data-driven decision-making. With its powerful features, Customer 360 simplifies operations, enhances customer relationships, and drives business growth.
Customer 360 is a unified CRM platform that integrates sales, marketing, service, commerce, IT, and analytics, providing businesses with a complete view of their customers and enhancing collaboration across teams.
By creating a universal customer profile, Customer 360 ensures that all teams have access to up-to-date customer data, allowing for personalized interactions and seamless service across multiple channels.
Customer 360 is suitable for businesses across various industries, including retail, healthcare, finance, manufacturing, and technology, helping them streamline operations and improve customer engagement.
Yes, Customer 360 leverages Einstein AI to automate repetitive tasks, provide intelligent recommendations, and enhance decision-making, improving overall business efficiency.
Customer 360 includes robust security features, such as controlled data access, encryption, and compliance with industry regulations, ensuring that customer data remains safe and private.
Cloudespacio, headquartered in Singapore, is a prominent independent Salesforce and leading consulting firm, dedicated to prioritizing client satisfaction.
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